Pin Up Casino Review 2026: Player Ratings, Real Reviews and Verdict
Pin-Up Editorial TeamUpdated Oct 13, 20267 min read
License: Curaçao
Overall rating
Up to 125% on your first deposit
- 5,000+ games and live casino
- Betting on 40+ sports and esports
- 24/7 support via live chat and Telegram
18+ | T&Cs apply
Pin-Up is an online casino and sportsbook in one account, with a Curaçao license, thousands of games, sports betting and 24/7 support. Our rating is 4.8 out of 5. Its strongest points are the game selection, the mobile version and security. The weak spots are mandatory verification before withdrawals and bonus wagering requirements. This Pin Up review covers both the casino and the sportsbook, so it also works as a Pin Up bet review.
Pin Up Rating: Casino Score Across Six Criteria
- Bonuses & VIP4.7/5
- Games & Betting4.9/5
- Mobile4.9/5
- Customer Support4.8/5
- Deposits & Withdrawals4.7/5
- Safety4.8/5
- Smooth mobile version and app
- Huge choice of games and sports events
- 24/7 support via chat and Telegram
- Verification required before withdrawals
- Bonuses come with wagering requirements
Pin Up Reviews on Other Sites: Combined Rating
We collected Pin-Up scores from independent casino review and rating sites. The table is updated manually; the check date is shown below it.
| Website | Rating |
|---|---|
| Trustpilot | 4.1 |
| AskGamblers | 4.1 |
| WorldPokerDeals | 4.6 |
| Sigma | 4.0 |
| SportsCafe | 3.9 |
| CorrectCasinos | 1.8 |
| Tribuna.com | 5.0 |
| Average | 3.9 |
Data checked: Mar 17, 2026
- Trustpilot4.1
- AskGamblers4.1
- WorldPokerDeals4.6
- Sigma4.0
- SportsCafe3.9
- CorrectCasinos1.8
- Tribuna.com5.0
Pin Up Casino Key Features for Players
- Casino Games
- Deposit Bonus
- Sports Betting
- Esports Betting
- Mobile Version
- Partial Cash Out
- 24/7 Support
- VIP Program
Pin Up Pros and Cons: Strengths and Weaknesses of the Casino
Pros
- Casino and sports betting in one account
- 5,000+ slots, live dealers and Pin-Up original games
- Betting on 40+ sports with live betting and cash out
- Smooth mobile version and an Android app
- 24/7 support via live chat and Telegram
- Cashback, tournaments and a Pincoins loyalty program
Cons
- KYC verification is required to withdraw
- Bonuses have wagering requirements
- First withdrawal without verification can take up to 2 days
- Available payment methods depend on your country
Pin Up Complaints: Common Issues and How They Are Solved
We looked at what players complain about most often. In most cases the issue can be fixed on your own or through support within a day or two.
Withdrawal delay
- Issue
- Money doesn't arrive right after you request a withdrawal.
- Why it happens
- Usually the account isn't verified yet, the withdrawal goes to different details than the deposit, or an active bonus hasn't been wagered.
- How to fix it
- Verify your account early, withdraw with the same method you deposited with and check your bonus status in the profile. If the request takes longer than 2 days, contact support with your account ID and request number.
Verification (KYC)
- Issue
- Pin-Up asks for documents and won't release a withdrawal until they're checked.
- Why it happens
- Identity checks are required by the license. They protect against fraud and stop money being withdrawn from someone else's account.
- How to fix it
- Upload a clear photo of your passport or ID card and, if asked, proof of address and payment method. The name and date of birth in your profile must match the document. A check usually takes from a few hours to 2 days.
Account blocked
- Issue
- Your account is blocked or access is restricted.
- Why it happens
- The main reasons are a duplicate registration, profile details that don't match your documents, suspicious payments or an active self-exclusion.
- How to fix it
- Contact support and ask for the reason. Data errors are fixed after the documents are checked again. Self-exclusion can't be lifted before it ends, as it is a player protection measure.
Bonus terms
- Issue
- Winnings from a bonus can't be withdrawn right away.
- Why it happens
- Every bonus has a wagering requirement, an expiry date, a maximum bet and a list of games that count towards wagering.
- How to fix it
- Read the terms on the promotion page before activating a bonus. If you don't want to wager it, don't activate the bonus when you deposit, and your deposit winnings can be withdrawn without wagering.
Is Pin Up Legal: License, Owner and Player Safety
The Pin Up license is issued in Curaçao, and Pin-Up has operated under it since 2016. The casino is run by Carletta N.V. The license allows it to accept players in countries where online casinos are permitted by local law.
Personal and payment data are sent over a secure SSL connection. Games come from licensed providers with certified random number generators, and withdrawals are only possible after the account holder's identity is verified.
| License | Curaçao |
| Operator | Carletta N.V. |
| Operating since | 2016 |
| Data protection | SSL encryption |
| Player checks | KYC verification |
| Responsible gaming | Limits, time-out, self-exclusion |
Pin Up Support: Contact Channels and Response Time
Pin-Up customer support works around the clock, seven days a week, in English and the other site languages.
| Channel | Where to find it | Hours |
|---|---|---|
| Live chat | On the website and in the app | 24/7 |
| Telegram | @PinUpSupportBot | 24/7 |
To get a faster answer, include your account ID, the date and transaction number, and attach a screenshot if you see an error.
Is Pin Up Worth It: Final Verdict
Pin-Up is a solid choice if you want a casino and sports betting in one place. A large game selection, a smooth mobile version and 24/7 support earn it a high rating. To avoid the most common complaints, verify your account right after signing up and read bonus terms before activating them.
A good fit if you
- want a casino and sports betting in one account
- mostly play on your phone
- value fast support via chat and Telegram
- are ready to verify early so withdrawals go smoothly
Not for you if you
- don't want to upload documents for verification
- expect bonuses with no wagering requirements
- want to play anonymously
Pin Up Reviews FAQ: Common Questions From Players
Is Pin Up a legal casino?
Yes. Pin-Up operates under a Curaçao license and is run by Carletta N.V. Before signing up, check that online casinos are allowed in your country.
Is Pin Up legit or a scam?
Pin-Up is a licensed operator that has been running since 2016, encrypts player data and offers games from well-known providers. Most complaints online are not about refused payouts but about delays caused by verification or bonus terms.
Is Pin Up worth it?
In our view, yes: 4.8 out of 5. Pin-Up suits players who want a casino and sports betting in one account, a smooth mobile version and 24/7 support.
Why does Pin Up have a low rating on Trustpilot?
Trustpilot reviews are more often written by players who ran into a problem, usually a withdrawal delay before verification or bonus wagering. Satisfied players leave reviews less often.
How long do Pin Up withdrawals take?
For verified accounts, payouts to most methods are fast, often within a few hours. If your documents haven't been checked yet, the first withdrawal can take up to 2 days.
Why does Pin Up ask for documents before a withdrawal?
It's a mandatory identity check (KYC) required by the license. It protects against fraud and against withdrawals from someone else's account.
Where does the Pin Up 4.8 rating come from?
The score combines six criteria: bonuses, games and betting, mobile, support, deposits and withdrawals, and safety. How we rate each one is explained in the methodology section.
Who owns Pin Up?
Pin-Up is operated by Carletta N.V., a company registered in Curaçao.
How do I contact Pin Up support?
Support is available 24/7 in the live chat on the website and in the app, and on Telegram at @PinUpSupportBot.
Pin Up Rating Methodology: How We Score the Casino
This is the official Pin-Up review resource. We rate the casino on six criteria on a scale from 1 to 5: bonuses and VIP, games and betting, mobile, support, deposits and withdrawals, and safety. The overall rating is the average of these scores.
Scores are based on Pin-Up's current terms, player reviews on external sites and support requests. We update them when rules, bonuses or payment methods change, and the last update date is shown at the top of the page.
Responsible Gambling 18+
18+This site is intended for people aged 18 and over. Gambling can be addictive. Only play with money you can afford to lose, and use deposit limits, time-out and self-exclusion in your Pin-Up account settings.